Peace of Mind

Peace of Mind

Hands on management and the proper policies and processes in place ensure the highest standards of care are delivered to you.

Purple Balm is regularly inspected by the Care Quality Commission (read latest report, pdf 181K). Purple Balm is also registered with Devon County Council and is a member of UK Home Care Association.

We adhere strictly to statutory requirements for operating a nursing agency. Enhanced Criminal Records Bureau (CRB) checks are carried out on all staff.

It is critical to us that whatever services our staff provide, they share our fundamental commitment to treating all our clients individually and with respect and sensitivity. We place great emphasis on this in our recruitment process and training programme. All staff have a thorough 5 day induction programme and undertake mandatory annual update training.

We believe in matching the carer/s in each situation to be compatible with the Service User, not just the right skills but someone with same ideals and ethos. Purple Balm works to ensure that each Service User’s needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality, sexual, orientation, political affiliation, martial status, parenthood, disabilities and impairments.

Purple Balm can be contacted 24 hours a day, every day of the year. Your calls will be answered by experienced, friendly and carefully trained care co-ordinators who will ensure that your enquiries and requests are dealt with in an efficient and professional manner.